What our clients say

Simucall is something that more call centres should consider as part of their recruitment strategy

I don’t know how much money is wasted each year on poor recruitment that churns – especially in high-pressure customer service and response handling organisations.

Having worked in the police force myself and knowing quite a few response handlers, I’ve seen the deep end of stressful call centre environments – and for me, I find it baffling why more thought isn’t put into finding the right candidates in the first place.

Simucall takes the guesswork out of this process with a scientific approach, backed with data, with results that are easy to demonstrate.

Solutions Consultant, Call Centre Analytics

We will definitely keep using this

It was interesting looking at the results and comparing them to how the candidates actually interviewed and performed.  We will definitely use this in the future whenever we are recruiting because it really makes a difference.

Customer Services Manager, Technology provider

More than just an assessment tool

I think a sound piece of selection technology like this, goes beyond the value in testing and comparing candidates and also sends a positive signal to the applicant themselves that this is an employer who has their act together and they would like to work for.

Chief Executive, UK Fintech Company

It was very worth using

We were surprised to find that the candidate who we thought interviewed the best and would normally have been offered the job, was actually one of the lowest scoring individuals.  This proved the value of the assessment because previously we have recruited people who were excellent in the interview but under the reality of the role, its pressure and complexity, they did not adapt and struggled.  Not only did this save us taking on someone who would not be able to do the role but it also saved the individual from going through the difficulty of finding this out over time.

A UK fire service